Return Policy Cal Coast Computer has a 100% satisfaction guaranteed policy. In the event of either a defective product or shipping error, please contact customer service at (707)677-0260 within 30 days of receipt to obtain a Return Authorization Number (RMA#). Products returned without a Return Authorization Number will not be accepted and will be returned to the customer. Product must be shipped in protective outer boxing. Do not write, mark, mutilate, or place label directly on the manufacturer's box or package as this affects its sellable condition.